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Date: February 28

Time:  11 am ET/8 am PT to 6 pm ET/3 pm PT


8 Contact Hours/0.8 CEUs

This training will allow participants to explore the ways basic negotiation and de-escalation techniques can assist in the logistical and operational success of large and small scale emergency operations.


Training content is inspired and compatible with crisis intervention and FBI negotiation tactics and philosophy.  

This training is available for in-person or live, on-line delivery, as well as for customized in-house delivery for specific situations and operations.


Who Should Attend

  • Those involved in EOC operations and management
  • Emergency Managers and team members
  • Emergency Management professionals newly assigned to logistical responsibilities
  • Emergency managers and consultants involved in the implementation of operations involving a diverse cadre of workers requiring distinctly separate approaches to effective communication
  • Risk Managers
  • Security and enforcement personnel
  • Anyone wanting to better understand effective communication and de-escalation techniques being applied to multiple crisis situations


What You Will Learn:

  • The mutual benefits to managers and staff of employing active listening
  • The importance of proper communication and de-escalation in the command structure
  • Why it is essential to utilize the correct expectation from personnel
  • Ways to avoid, or minimize, conflict at the operational level
  • How to identify behavior that will impede the desired outcome
  • Strategies to mitigate differences between personality conflict and genuine mental illness concerns
  • How to develop partnerships and alliances and when basic authority is the answer


Instructor: BrianTison

Brian Tison was a sworn police officer for over 29 years, retiring in March 2020. Serving with both the Vermilion County Sheriff’s Department (1991-96) and the University of Illinois Police Department (1996- 2020), he is now the president and primary trainer of Shield and Star Training Inc. Brian was an active CIT Officer and Coordinator for the Crisis Intervention Program for UIPD before his retirement. He served as the Hostage Negotiation Team Leader for the Champaign County METRO/SWAT Team and is still the Vice President of the Board of Directors for the Illinois Crisis Negotiators Association, as well as holding a seat on the National Council for Negotiation Associations. He is certified by the FBI through their 40-hour hostage negotiations training course. Brian teaches the police response portion of the 40- hour Crisis Intervention Team (CIT) course statewide and served as the CIT Task Force representative for the University of Illinois. He was the first officer in Illinois to be trained as a CIT instructor and teaches extensively for Mobile Training Units in Illinois, most recently “Mental Health Intervention and De- Escalation”. Brian is published in the “Law Enforcement Executive Forum” and in 2006, he was named CIT Officer of the Year for the State of Illinois.


Crisis Management, De-Escalation and Basic Negotiation for EM

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